Resident Advocacy
A member of the Daughters of Charity is our resident advocate. If a resident or family member has a concern, complaint or question about care or treatment, the advocate is there to assist them.
Director of Staff Development (DSD)
An important member of our Team is our Director of Staff Development (DSD). The DSD is responsible for planning, conducting and coordinating educational programs for the development and improvement of necessary skills and knowledge for all Long-Term Care personnel. The Director of Staff Development ensures that orientation, certification and in-service programs are conducted according to facility policy and procedure and in compliance with state and federal regulations.
During the residents stay, many other healthcare professionals, including personnel from the laboratory, dietary, radiology and therapy departments may visit. In addition, the hospital includes many behind-the-scenes workers, such as accountants, engineers, secretaries, food service workers and others who contribute greatly toward resident and patient's well being during their stay.
Financial Advisor
Financial advisors verify all insurance coverage on each admission. If residents qualify for government programs, financial advisors can assist with the application process and are knowledgeable about eligibility for such programs. Financial advisors also evaluate hardship cases and can access funds for qualified residents.
Special Recognition
Over the past 20 years, our ongoing focus has been to integrating a culture of quality and the values of the Daughters of Charity into our day-to-day operations. We are justly proud of the Values in Action award we received in 2000. Competing with over 40 Catholic facilities, Seton Coastside won the award for Collaboration with its Brilliant on the Basics program of customer service, affectionately dubbed "Just Call Me BoB" (Brilliant on the Basics). We know that our community appreciates the service and care we provide because our facility has consistently scored above 90% in patient/resident/ and family satisfaction.
At Seton Coastside, where Experience Countssm, we look forward to providing these services to you and your family with both care and compassion.